Refund Policy

1. Current status

SoftResell does not currently sell products through this website. This policy explains the general principles that will apply to refund and cancellation requests once licences or subscriptions are supplied.

2. Product-specific terms

Refund and cancellation terms for software licences and subscriptions depend on the licensing and refund terms of the relevant software vendor or distributor, and on the terms of the customer’s purchase agreement. The terms that apply to a product will be made available to you before you purchase it.

3. Your statutory rights

Nothing in this policy affects your statutory rights. If you buy as a consumer in the United Kingdom, the Consumer Rights Act 2015 gives you the right to digital content that is as described, fit for purpose and of satisfactory quality, with remedies available if it is not.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day right to cancel. For digital content, this right can end once supply begins, but only if you have given your express consent to immediate supply and acknowledged that you will lose the right to cancel.

4. Business customers

Refunds and cancellations for business purchases are handled in line with the terms agreed for that purchase and the relevant vendor’s licensing terms.

5. Making a request

To make a refund or cancellation request, email contact@softresell.com with your order details and a description of the issue. We aim to respond within 2 working days.

6. Changes to this policy

We may update this policy, including when we begin supplying products. The “Last updated” date at the top of this page shows when it was last revised. If you have any questions, please contact us.