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Legal
Last updated: 30 September 2026
This policy explains how SoftResell, a trading name of ELKSTRAT LTD (“we”, “us”, “our”) collects and uses personal information when you visit this website or contact us. We aim to handle personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of these laws, ELKSTRAT LTD is the controller of your personal information. You can contact us at contact@softresell.com or by post at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
When you submit our contact form, we collect:
We use this information only to read and respond to your inquiry and, where relevant, to take steps towards a business relationship with you or your organisation. Our lawful basis is our legitimate interest in responding to business inquiries, or taking steps at your request before entering into a contract.
Contact form submissions are not stored in a database on this website. They are sent to our business email inbox, where they are handled as described below.
If you email us directly, or we reply to your inquiry, we will hold our correspondence with you in our business email system. We will not add you to marketing mailing lists without your consent, and you can ask us to stop contacting you at any time.
Like most websites, our hosting provider may automatically record limited technical information when you visit, such as your IP address, browser type and the pages requested. This is used to operate the website securely, to prevent abuse (for example, to limit repeated contact form submissions) and to diagnose technical problems.
We do not currently use third-party analytics or advertising tracking on this website. If we introduce analytics in future, we will update this policy to describe the service used and the information it collects, and we will ask for your consent where the law requires it.
This website does not currently set non-essential cookies. If we introduce cookies that are not strictly necessary for the website to function, we will ask for your consent before setting them and update this policy. Full details are in our Cookie Policy.
We use a small number of trusted service providers to operate this website and our business communications. They process personal information only on our instructions:
Some of these providers may process information outside the United Kingdom. Where this happens, we rely on appropriate safeguards recognised under UK data protection law. We do not sell your personal information.
We keep inquiry correspondence for as long as needed to respond and to manage any resulting business relationship. Inquiries that do not lead to a business relationship are deleted within 24 months of our last contact, unless we need to keep them longer to meet a legal obligation.
Subject to certain conditions, you have the right to:
To exercise any of these rights, email contact@softresell.com. We will respond within the time required by law, normally one month.
If you are unhappy with how we have handled your information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
We use appropriate technical and organisational measures to protect personal information, including encrypted (HTTPS) connections to this website. No method of transmission over the internet is completely secure, but we take reasonable steps to protect the information you share with us.
This website is intended for businesses and adults. We do not knowingly collect information from children.
We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised.